Legal

Refund Policy

How cancellations and refunds work for Pulse subscriptions.

Last updated

1. Cancelling

You can cancel your subscription at any time from the billing settings of your account or organization. Cancellation stops the next renewal; you keep access until the end of the period already paid.

2. Refunds

If you are not satisfied, ask for a refund within 14 days of your first payment for a plan and we will refund it in full. Renewals and later payments are not refunded, except where required by law.

  • Billing errors and duplicate charges are always refunded.
  • Downgrades take effect at the next renewal; unused time is not refunded.
  • Refunds are issued to the original payment method through Stripe, usually within 5 to 10 business days.

3. EU/UK consumers: 14-day right of withdrawal

Consumers in the EU or UK can withdraw within 14 days of subscribing without giving a reason. Because the Service starts right away at your request, we refund the amount paid minus the days already used.

4. How to ask

Email help@launch-now.dev from the address of your account with your invoice number. We reply within 5 business days.